Frequently Asked Questions & answers

General Information

What are your spa hours?

Admire Retreat is open seven days a week to accommodate your busy schedule: Sunday through Thursday from 10 AM to 6 PM, and Friday and Saturday with extended hours from 10 AM to 8 PM. We welcome walk-ins and will serve you based on availability.

Where are you located?

We are conveniently located in the Medford Center. You can find us at 608 Medford Center, Medford, OR 97504.

What do I need to bring for my Spa Day?

Just bring yourself and your swimsuit; we’ll handle everything else, including towels, robes, flip-flops, and spa products for before and after your soak. We even thoughtfully stock cotton swabs, hairbands, period products, and other essentials for your comfort. If you plan on using red light therapy, please bring a pair of qualified eye protection; you can also purchase it at the spa if needed.

I'm pregnant. Should I visit Admire Retreat?

Your doctor knows best. Before you come in, we highly recommend that you speak to your healthcare provider to make sure everything is okay. If you're interested in massage, we do offer prenatal massage treatments (please ask your doctor before scheduling one of those). If you are less than 16 weeks pregnant, we do require a doctor's note approving your massage and use of the Vitality Zone.

Do you offer spa packages or group discounts?

Yes, we offer a variety of spa packages that combine several of our most popular treatments at a discounted rate. We also provide special rates for groups and private events. You can view our package deals HERE.

Do you offer gift cards?

Yes, Gift cards can be purchased online or in person.

Are swimsuits required in the Vitality Zone?

For access to the Vitality Zone, swimsuits are required. Please bring your own, as we do not provide them. Our facility is designed to accommodate all guests, and our swimsuit policy is unisex to ensure everyone feels comfortable and included.

I think I left something behind. Is there a lost and found?

Yes! Give us a call and we’ll do our best to track it down. We hold lost-and-found items for a month, and then donate them to a local charity.

What's your cell phone policy?

Staying connected is important. But so is unplugging every now and then. That’s why we don’t allow talking or texting, except in the Mingle Lounge. Also, to respect our guests’ privacy, film and photography aren’t allowed outside of the Lounge. We recommend leaving your phone in your locker and disconnecting while you unwind during your visit to Admire Retreat.

Health and Safety

What is your Covid policy?

Your health and safety are our top priorities. We adhere to stringent hygiene and sanitation standards. Each treatment room is thoroughly sanitized between appointments.

Admire Retreat has a strict NO-TOLERANCE policy should you arrive at the facility exhibiting any Covid symptoms. These include fever, sore throat, coughing, runny nose, or severe headaches. We do reserve the right to reschedule your experience to a future date for a $75 fee should we determine that moving forward with your experience could be unsafe for our staff or other guests. We want to insure that our staff & guests stay healthy and happy at our retreat.

Are masks required?

Masks are optional in all spaces.

What do you use to keep the pool water clean?

We treat our pools with ultraviolet light, combined with low levels of chlorine, to keep the water clean and safe. (We recognize that over-chlorinated water really gets in the way of a good time.)

How often is your space cleaned and sanitized?

Admire Retreat is sanitized several times throughout the day. Every night, we do a top-to-bottom deep clean.

Memberships

What's the duration of your memberships?

No, our memberships are entirely flexible. They are month-to-month with no long-term commitment required. You can enjoy the benefits of membership for as long as you like.

My friend/relative/business partner or colleague is in town. Can they use my membership?

We encourage you to share the experience with a friend! They’re welcome to join you by purchasing a day pass. Please note that your membership benefits are exclusive to you and do not extend to guests.

Can I use my member discount to purchase services for other people?

Being a member has its perks and one of those may be an exclusive discount on services and retail. This discount only applies to the members themselves, and can not be used on non-member visits.

Do you offer corporate memberships or discounts?

We’d be happy to discuss a corporate membership plan. Please reach out to [email protected] or call (541) 702-3833 and we'll help you.

What is your membership cancelation policy?

You can cancel your membership at any time with no penalties. Simply notify us 14 before your next billing cycle in writing at

[email protected], and we'll process the cancellation.

Treatments

I'm not a member. Can I visit Admire Retreat to partake in your services?

Absolutely! Please check out our Services Menu. We have many options including Facial Rejuvenation, Platinum Nail Care, A Massage Menu, Body Beautification, Waxing Wonderland and an assortment of Package Deals.

We also have an optional day passes to the Vitality Zone.

Should I bring a swimsuit?

Yes, suits are required.

What is your late policy/cancelation policy?

For ALL Treatments and Packages:

We strive to provide all our guests with the best possible experience and appreciate your understanding regarding our late arrival policy. If you arrive more than five minutes late for your appointment, it will be considered a no-show, and you will be charged the full rate for the scheduled services. Please note that if you are late, the time you miss will be deducted from your treatment duration. We encourage you to arrive a few minutes early to fully enjoy your experience and ensure timely service. Thank you for your cooperation and understanding.

For Standard Treatments and Packages:

- Cancellations must be made at least 24 hours in advance to avoid charges.

- Cancellations made less than 24 hours before the scheduled service will incur a 50% service fee.

- No-shows will be charged the full amount of the service.

SPA PARTY INFORMATION ONLY:

Guest Requirements: Our spa parties require a minimum of 4 people and must be booked in advance with a credit card. You will be charged for the number of guests confirmed 24 hours before the party. If a guest cannot attend, please notify us 24 hours in advance to avoid being charged. If the guest count drops below 4, you will still be charged for four participants. Should you need to add additional guests, please inform us 24 hours in advance so we can do our best to accommodate your request, depending on availability.

Cancellation: To avoid charges, we require a 72-hour cancellation notice for spa parties. If you cancel less than 72 hours before your scheduled service, you will be charged a 50% service fee. No-shows will incur a 100% service fee. Unclosed Tabs: If your party leaves without settling the tab, the remaining balance will be charged to the host's card on file.

This policy applies to any missing robes, slippers, or other items as well as service add-ons, products, or supplies from Admire Retreat. Gratuity: Please note that we will add an automatic 20% gratuity to all spa party services

Do I need a reservation?

While reservations guarantee your scheduled time and service, we warmly welcome walk-ins and will do our best to accommodate you based on availability. Whether you’ve booked in advance or decide to visit us spontaneously, we’re here to provide you with exceptional service and a relaxing experience. Feel free to stop by, and we’ll assist you as soon as we can.

Should I Tip after my treatment? Is gratuity included?

Please note that gratuity is not included in the cost of your services but is greatly appreciated by our dedicated service providers.

If you are hosting a group event, a 20% gratuity will be automatically added to all services. We thank you for your understanding and for helping us recognize the hard work of our team.

Do you offer a couples package?

Yes we do! Check out our Couples Retreat package HERE.

I'd like to bring a group in. How do I book a group visit (4 or more)?

No problem! We cater to Private Parties & Groups. Find all the details HERE along with how to book with us and also the Group & Party Policies

Careers

Are you currently hiring or accepting applications?

We are always looking for energetic team players to join our staff. You can learn more about current openings on our Careers & Opportunities page. CLICK HERE!

You can also send your cover letter and resume to [email protected]